Here at Check Into Cash, our employees are our greatest asset and we want YOU to join our team! Our goal, as an industry leader, is to continue to build a company that our employees and customers are PROUD to be partnered with. Check out some of our perks below!

• Medical, dental and vision coverage
• Paid vacations and holidays
• 401(k) plan with employer match
• Life and AD&D insurance
• Short-term and long-term disability insurance
• Flexible spending accounts
• Wellness initiatives, activities, and challenges
• Discounted gym memberships
• Group discounts at local businesses
• Holiday celebrations, Employee Appreciation Week, and much more!
• FREE COFFEE!!!

The CSR Collector assists the Check Into Cash customer by providing customer service regarding collection calls and/or correspondence in a fast paced, goal oriented collections call center.

Responsibilities:

• Monitor and Maintain assigned accounts
• Customer calls via inbound and auto dialer
• Payment Processing
• Uses auto-dial system to initiate customer contact and determine reason for delinquency.
• Answer inbound phone calls from delinquent customers.  
• Inform customers of overdue accounts and amount currently owed.
• Negotiate payment plans/arrangements to benefit the customer and the company.  
• Provide thorough, efficient and accurate account updates on computer files for each call made or received.
• Maintains quality and accuracy for compliance.
• Assist customers in finding a resolution to bring their account current.
• Ensure all customer information is correct, including phone numbers and addresses.
• Follow up on accounts to ensure payments are made.
• Maintain the highest level of confidentiality regarding personally identifiable information.

Minimum Knowledge, Skills and Abilities Required:

• Attention to detail
• Demonstrated organizational and multi-tasking skills
• Strong work ethic
• Excellent communication skills (written, verbal and telephone)
• Persistent, assertive and competitive natured
• Ability to self-motivate and work with minimal supervision
• Ability to work in a diverse team environment
• Ability to work effectively in a high-volume, fast paced environment.
• Excellent problem solving and negotiations skills.
• Comfortable with using computer/able to function within multiple windows
• Commitment to excellent customer service
• Ability to follow established policies, procedures, and training guidelines
• Time management and organization skills

• High school graduate or GED. 

• Requires ability to read, write and use basic math and grammar.

When you join the team you are committing yourself to Our Mission, Vision, Values, and Operating Methods. Using these shared concepts, the CSR is expected to lead by example and bring these ideals to life in the contact center, over the phone, and to our customers.

Our Mission:
Loan By Phone will exceed customer expectations, challenge its employees and be a good corporate citizen.

Our Vision:
We help our customers by understanding their needs, while providing an exceptional experience every time.

Our Values:
Teamwork, Integrity, Purpose, Fun, Diversity

Our Operating Methods:
Salads and Ballads, Be the Safety Net, Use Your Words…and Your Ears, Think Farms, Not Tractors, Work is a Team Sport, Own It!, Common Cents, Leadership, Not Meadership

DUTIES & RESPONSIBILITIES:
• Uphold the Mission, Vision, Values and Operating Methods and help all of your customers. This includes your internal customers and external customers.
• Work in a blended environment of inbound and outbound communications with customers. Make and take calls to and from our customers and provide an exceptional experience while maintaining a strict adherence to all state and federal consumer financial laws.
• Listen to our customers.
• Educate our customers and help them solve problems.
• Help the Originations Team hit goals by doing your part and supporting your peers in the same.
• Keep the customers thrilled.
• Have fun while serving those in need.
• Be the safety net for the people you have the privilege to serve by providing the right solution, empathy, and positive experience for each customer every time.
• Think Farms not Tractors. Look at the operation as a whole. You are a critical part of something bigger.

EDUCATIONAL REQUIREMENTS:
• High School Diploma; may require some vocational or job-related course work.
• 1+ years work related experience

SKILLS & ABILITIES:
• Demonstrated organizational and multi-tasking skills
• Excellent oral communication skills
• Proficient written communication skills
• Adept with navigating and using a computer and internet applications.
• Attention to detail
• Self-motivated and ability to work in a diverse team environment
• Solid customer relationship building skills

• Respond & resolve email/phone tax inquiries from employees, federal, state and local taxing agencies
• Calculate and process tax corrections due to employee transfers to a new company or other taxing jurisdictions
• Reconcile corrections to payroll tax reports and general ledger
• Audit employee tax records for accuracy
• Import, Approve, Save W4s for Multiple companies on a daily basis
• Run Reports for Tax Dept after each payroll processing, audit & balance
• Run & Save Quarterly Reports, audit & balance to bi-weekly payroll reports
• Manually File Quarterly Reports for 1 – 3 Companies
• Create, Track and Record Cases in Tax Software for Issues to be Resolved
• Update SUI Rates & Taxable Wage Base in Software
• Process various Quarterly and Annual Reports for auditing and balancing
• Special Projects
• Create complex Excel spreadsheets and formulas
• Assist with gathering info to prepare withholding, Unemployment and local tax returns
• Assist with preparing, entering and processing payroll tax adjustments
• Assist with preparing amended returns and W2Cs
• Clerical duties as needed

• Must be Proficient in Microsoft Office, specifically “Microsoft Excel”
• Experience in Accounting, Basic Bookkeeping, and/or Payroll preferred
• Experience with UKG Pro Software extremely helpful
• Related work experience in a multi-state / multi-FEIN Organization companies
• Basic understanding of current applicable payroll tax laws
• Knowledge of tax compliance with multi-state payroll tax filing, including local and federal agencies a plus
• Fast learner with the ability to work independently with minimum supervision, motivated, dedicated
• Proven ability to multi-task in a challenging fast paced environment
• Detail orientated with good organizational and Strong Analytical problem solving skills

When you join the team you are committing yourself to Our Mission, Vision, Values, and Operating Methods. Using these shared concepts, the CSR is expected to lead by example and bring these ideals to life in the contact center, over the phone, and to our customers.

Our Mission:
Loan By Phone will exceed customer expectations, challenge its employees and be a good corporate citizen.

Our Vision:
We help our customers by understanding their needs, while providing an exceptional experience every time.

Our Values:
Teamwork, Integrity, Purpose, Fun, Diversity

Our Operating Methods:
Salads and Ballads, Be the Safety Net, Use Your Words…and Your Ears, Think Farms, Not Tractors, Work is a Team Sport, Own It!, Common Cents, Leadership, Not Meadership

DUTIES & RESPONSIBILITIES:
• Uphold the Mission, Vision, Values and Operating Methods and help all of your customers. This includes your internal customers and external customers.
• Work in a blended environment of inbound and outbound communications with customers. Make and take calls to and from our customers and provide an exceptional experience while maintaining a strict adherence to all state and federal consumer financial laws.
• Listen to our customers.
• Educate our customers and help them solve problems.
• Help the Originations Team hit goals by doing your part and supporting your peers in the same.
• Keep the customers thrilled.
• Have fun while serving those in need.
• Be the safety net for the people you have the privilege to serve by providing the right solution, empathy, and positive experience for each customer every time.
• Think Farms not Tractors. Look at the operation as a whole. You are a critical part of something bigger.

EDUCATIONAL REQUIREMENTS:
• High School Diploma; may require some vocational or job-related course work.
• 1+ years work related experience

SKILLS & ABILITIES:
• Demonstrated organizational and multi-tasking skills
• Excellent oral communication skills
• Proficient written communication skills
• Adept with navigating and using a computer and internet applications.
• Attention to detail
• Self-motivated and ability to work in a diverse team environment
• Solid customer relationship building skills

Start your CAREER with Check Into Cash!

• Leader in the industry
• Opportunities for advancement
• Great Work/Life Balance
• No Sunday Hours and Major Holidays off
• Paid Vacation
• Benefits including health, dental, vision and a 401(k)
• Comprehensive Training provided with merit increases

Check Into Cash is currently seeking a motivated Customer Service Representative to join our team.  We are seeking a customer-focused individual that will succeed in a fast paced work environment.  You will be responsible for developing and maintaining strong customer relationships, assessing customer needs, selling the appropriate products and services, and performing marketing activities within the community we serve. Check In To Your New Career!

Responsibilities:

• Provides financial transactions that best fit our customer’s needs; such as, loan services, money orders, check cashing, or wire transfers
• Provides a positive customer experience while developing and maintaining strong customer relationships
• Marketing efforts within the community to build sales and grow our customer base
• Must have the ability to work successfully in a team environment and thrive in a fast paced work environment
• Perform approved collection activities, maintain customer files and point of sale system, as well as ensure accurate cash controls within the location.

• High School Diploma or equivalent
• Valid Driver’s License
• Reliable form of transportation
• Valid auto insurance coverage
• An outstanding customer service driven attitude
• Excellent computer skills
• Financial services sales experience is a plus!

Check Into Cash is an Equal Opportunity Employer.

If the Phone Number you provide in the Apply Now window is a cell phone number, by providing your cell phone number, you are granting Check Into Cash express permission to contact you via SMS text messaging. Standard messaging and data rates from you carrier will apply.

Supports the Treasury Management Department in activities related to various banking and reconcilement functions.

• Complete Daily Accounting tasks for specific states to include deposits, withdrawals, card payments, etc.
• Research discrepancies and resolve issues with Check into Cash Operations and/or Treasury partners.
• Verify and process Over/Short reports for assigned centers.
• Various general ledger entries using Oracle EBS Financial System.
• Assist Internal Audit Group with Check into Cash center audits, as needed.
• Maintain various spreadsheets for above items.
• Bank Account Reconciliations as needed.
• Open, sort, and code mail as needed.
• Processing/Delivery of Return Items for centers using SuccessWorks and Store Maximus.
• Processing/Posting of Restitution Checks received from Central Collections
• Assist with Cash Ordering, Bank Designation Letter Processing, and Filing.
• Process Corporate Deposits
• Complete month end processes.
• Assist with other Treasury Department Requests / Miscellaneous as required.

SKILLS & ABILITIES:
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Oracle EBS and/or ReconNet experience is a plus.
• Strong verbal and written communication skills.
• Self-starter who can prioritize tasks and manage deadlines.
• Experience in financial services industry preferred.
• Must have knowledge of accounting and/or banking practices.
• Ability to apply critical thinking and data-driven, analytical approach to decision-making and problem solving.
• Strong organization skills.

REQUIREMENTS:
• Associate’s or Bachelor’s degree preferred but not required; may require some vocational or job-related course work.
• 2+ years of work-related skill, knowledge, and experience to include banking and/or accounting.
• Better than average accounting skills and reconcilement experience, including background, as well as a team mentality preferred.

Here at Check Into Cash, our employees are our greatest asset and we want YOU to join our team! Our goal, as an industry leader, is to continue to build a company that our employees and customers are PROUD to be partnered with. Check out some of our perks below!

• Medical, dental and vision coverage
• Paid vacations and holidays
• 401(k) plan with employer match
• Life and AD&D insurance
• Short-term and long-term disability insurance
• Flexible spending accounts
• Wellness initiatives, activities, and challenges
• Discounted gym memberships
• Group discounts at local businesses
• Holiday celebrations, Employee Appreciation Week, and much more!
• FREE COFFEE!!!

The Human Resources Associate provides daily administrative support to the Human Resources Department by compiling and maintaining employee records and documents. The role interacts with all levels of employees throughout the organization.

Principal Duties and Responsibilities

• Complies with all applicable company policies and procedure
• Processes and audits paperwork for personnel files
• Maintain electronic database; entry of new employee information along with any other employee status changes
• Respond to incoming calls and serve as first point of contact for general Human Resources information
• Coordinate information and changes with field and payroll
• Assist in developing department goals, objectives and systems

Job Specifications

• Must be organized and efficient
• Ability to communicate effectively and to be understood through various mediums (speaking, writing, listening, reading)
• Work with sensitive and confidential information; while remaining professional and discrete
• Adapt quickly to new processes, procedures, systems and challenges
• Microsoft Office proficiency in Word, Excel and Outlook
• Requires a high school diploma or equivalent
• At least one (1) year of clerical or administrative experience preferably in Human Resources

Supports the Treasury Management Department in activities related to various banking and reconcilement functions.

• Complete Daily Accounting tasks for specific states to include deposits, withdrawals, card payments, etc.
• Research discrepancies and resolve issues with Check into Cash Operations and/or Treasury partners.
• Verify and process Over/Short reports for assigned centers.
• Various general ledger entries using Oracle EBS Financial System.
• Assist Internal Audit Group with Check into Cash center audits, as needed.
• Maintain various spreadsheets for above items.
• Bank Account Reconciliations as needed.
• Open, sort, and code mail as needed.
• Processing/Delivery of Return Items for centers using SuccessWorks and Store Maximus.
• Processing/Posting of Restitution Checks received from Central Collections
• Assist with Cash Ordering, Bank Designation Letter Processing, and Filing.
• Process Corporate Deposits
• Complete month end processes.
• Assist with other Treasury Department Requests / Miscellaneous as required.

SKILLS & ABILITIES:
• Proficient in Microsoft Office (Excel, Word, Outlook).
• Oracle EBS and/or ReconNet experience is a plus.
• Strong verbal and written communication skills.
• Self-starter who can prioritize tasks and manage deadlines.
• Experience in financial services industry preferred.
• Must have knowledge of accounting and/or banking practices.
• Ability to apply critical thinking and data-driven, analytical approach to decision-making and problem solving.
• Strong organization skills.

REQUIREMENTS:
• Associate’s or Bachelor’s degree preferred but not required; may require some vocational or job-related course work.
• 2+ years of work-related skill, knowledge, and experience to include banking and/or accounting.
• Better than average accounting skills and reconcilement experience, including background, as well as a team mentality preferred.

Start your CAREER with Check Into Cash!

• Leader in the industry
• Opportunities for advancement
• Great Work/Life Balance
• No Sunday Hours and Major Holidays off
• Paid Vacation
• Benefits including health, dental, vision and a 401(k)
• Comprehensive Training provided with merit increases

Check Into Cash is currently seeking a motivated Customer Service Representative to join our team.  We are seeking a customer-focused individual that will succeed in a fast paced work environment.  You will be responsible for developing and maintaining strong customer relationships, assessing customer needs, selling the appropriate products and services, and performing marketing activities within the community we serve. Check In To Your New Career!

Responsibilities:

• Provides financial transactions that best fit our customer’s needs; such as, loan services, money orders, check cashing, or wire transfers
• Provides a positive customer experience while developing and maintaining strong customer relationships
• Marketing efforts within the community to build sales and grow our customer base
• Must have the ability to work successfully in a team environment and thrive in a fast paced work environment
• Perform approved collection activities, maintain customer files and point of sale system, as well as ensure accurate cash controls within the location.

• High School Diploma or equivalent
• Valid Driver’s License
• Reliable form of transportation
• Valid auto insurance coverage
• An outstanding customer service driven attitude
• Excellent computer skills
• Financial services sales experience is a plus!

Check Into Cash is an Equal Opportunity Employer.

If the Phone Number you provide in the Apply Now window is a cell phone number, by providing your cell phone number, you are granting Check Into Cash express permission to contact you via SMS text messaging. Standard messaging and data rates from you carrier will apply.

Summary:

When you join the team you are committing yourself to our Mission, Vision, Values, and Operating Methods. Using these shared concepts, the CSR is expected to lead by example and bring these ideals to life in the contact center, over the phone, and to our customers.

Our Mission:

Check Into Cash will Exceed customer expectations, challenge its employees and be a good corporate citizen.

Our Vision:

We help our customers by understanding their needs, while providing an exceptional experience every time.

Our Values:

Teamwork, Integrity, Purpose, Fun, Diversity.

Our Operating Methods:

Salds and Ballads, Be the Safety Net, use Your Words...and Your Ears, Think Farms, Not Tractors, Work is a Team Sport, Own It!, Common Cents, Leadership, Not Meadership.

Duties & Responsibilities:

• Uphold the Mission, Vision, Values and Operating Methods and help all of your customers. This includes your internal customers and external customers.
• Work in a blended environment of inbound and outbound communications with customers. Make and take calls to and from our customers and provide an exceptional experience while maintaining a strict adherence to all state and federal consumer financial laws.
• Listen to our customers.
• Educate our customers and help them solve problems.
• Help the Originations Team hit goals by doing your part and supporting your peers in the same.
• Keep the customers thrilled.
• Have fun while serving those in need.
• Be the safety net for the people you have the privilege to serve by providing the right solution, empathy, and positive experience for each customer every time.
• Think Farms not Tractors. Look at the operation as a whole. You are a critical part of something bigger.

Educational requirements:

• High School Diploma; may require some vocational or job-related course work.
• 1+ years work related experience

Skills & Abilities:

• Demonstrated organizational and multi-tasking skills
• Excellent oral communication skills
• Proficient written communication skills
• Adept with navigating and using a computer and internet applications.
• Attention to detail
• Self-motivated and ability to work in a diverse team environment
• Solid customer relationship building skills

• Respond & resolve email/phone tax inquiries from employees, federal, state and local taxing agencies
• Calculate and process tax corrections due to employee transfers to a new company or other taxing jurisdictions
• Reconcile corrections to payroll tax reports and general ledger
• Audit employee tax records for accuracy
• Import, Approve, Save W4s for Multiple companies on a daily basis
• Run Reports for Tax Dept after each payroll processing, audit & balance
• Run & Save Quarterly Reports, audit & balance to bi-weekly payroll reports
• Manually File Quarterly Reports for 1 – 3 Companies
• Create, Track and Record Cases in Tax Software for Issues to be Resolved
• Update SUI Rates & Taxable Wage Base in Software
• Process various Quarterly and Annual Reports for auditing and balancing
• Special Projects
• Create complex Excel spreadsheets and formulas
• Assist with gathering info to prepare withholding, Unemployment and local tax returns
• Assist with preparing, entering and processing payroll tax adjustments
• Assist with preparing amended returns and W2Cs
• Clerical duties as needed

• Must be Proficient in Microsoft Office, specifically “Microsoft Excel”
• Experience in Accounting, Basic Bookkeeping, and/or Payroll preferred
• Experience with UKG Pro Software extremely helpful
• Related work experience in a multi-state / multi-FEIN Organization companies
• Basic understanding of current applicable payroll tax laws
• Knowledge of tax compliance with multi-state payroll tax filing, including local and federal agencies a plus
• Fast learner with the ability to work independently with minimum supervision, motivated, dedicated
• Proven ability to multi-task in a challenging fast paced environment
• Detail orientated with good organizational and Strong Analytical problem solving skills

The Payroll Associate works as a team member with other Payroll and Human Resources associates in processing payroll and other related payroll functions in accordance with Federal and State laws, along with specific policies and procedures.

Duties and Responsibilities:

• Compile payroll data such as garnishments, vacation time, insurance, and 401(K) deductions.
• Poll electric time (e-time) system and review downloaded information for completeness and accuracy.
• Contact various department supervisors for any inaccurate time information, such as missed time punches. 
• Process Paycard payments.
• Calculate commissions and bonuses.
• Audit payroll reports prior to transmission of payroll data.
• Process and close periodic payrolls.
• Process transfer of payroll data to Payroll Management System.
• Print payroll records, including timekeeping information and pay stubs, when requested.

Skills and Abilities:

• Excellent verbal and written communication skills.
• Excellent customer service skills.
• Ability to work in a team-oriented environment.
• Ability to work independently in a time-sensitive environment.
• Must possess sound decision-making skills and multi-tasking abilities.
• Must adhere to specific deadlines.
• Good organizational skills.
• Proficient in Microsoft Word, Excel, and Outlook.
• Knowledge of payroll management systems preferred.
• Knowledge of multi-state payroll preferred.
• Knowledge of wage withholding orders and garnishments preferred.

A scrum master helps oversee the scrum and development team. They are knowledgeable in Agile methodology and scrum and able to educate others. They also act as a buffer between the scrum team and product owner and maintain a safe working environment for the team by helping with conflict resolution. Responsible for developing milestone plans and coordinating with the development and QA teams for providing work estimates, delivering functional high quality software.

Responsibilities for Scrum Master

• Lead the scrum team in using Agile methodology and scrum practices
• Helping the product owner and development team to achieve customer satisfaction
• Lead the scrum and development teams in self-organization
• Remove impediments and coach the scrum team on removing impediments
• Help the scrum and development teams to identify and fill in blanks in the Agile framework
• Resolve conflicts and issues that occur
• Help the scrum team achieve higher levels of scrum maturity
• Support the product owner and provide education where needed

Qualifications for Scrum Master

• Prior experience on a scrum team
• Ability to analyze and think quickly and to resolve conflict
• Knowledgeable in techniques to fill in gaps in the scrum
• Ability to determine what is scrum and what is not
• Experience with successful Agile techniques
• Ability to work with and lead a team
• Strong communication, interpersonal and mentoring skills
• Ability to adapt to a changing environment
• Self-motivation and ability to stay focused in the middle of distraction
• Scrum master is responsible to facilitating daily scrum, sprint planning, sprint demo and retrospective meetings.
• Possesses conflict resolution, does conversation by focusing on scrum values of openness, honesty and respect.
• Should be a friendly communicative person, because when team is moving fast in Agile, communication is the effective force which holds the team together.
• Needs to forecast the numbers of deliverables possible in an iteration, which is based on evidence and reliable source.
• Needs to be expert in estimation and planning. He knows how to create useful, reliable and practical plans for software development projects.
• Should be a good coach in Agile practices. S/he can coach individuals and interactions over processes and tools.
• Help team or individual to clarify goals and actions to achieve them.
• Ability to shield his team from outside distractions and interferences.
• Ability to ensure the correct use of scrum process.
• Ability to track and remove impediments.
• Scrum master is a servant first, who serves his team members before considering about himself
• Knowledge of agile methodology and frameworks like Scrum, Kanban, XP, etc.
• Good skills to coach team how to follow agile scrum, which really works.
• Understand the basic fundamentals of iterative and incremental development.
• Strong knowledge of Scrum theory, rules and practices.
• Knowledge of other Agile approaches, like: Kanban, Crystal, FDD, XP, etc.
• Knowledge about other methodologies other than Agile-Scrum, so that he can explain other methodologies to motivate his team.
• Basic knowledge of software development processes and procedures to understand his team needs.
• He should have knowledge about Agile techniques like: User Stories, Continuous Integration, ATDD, TDD, Continuous Testing, Pairing, Automated Testing, Agile Games.
• Ability to take and understand his commitment to deliver the product on time.
• Know about the value of metrics and incremental delivery.
• Knowledge about tasks, backlog tracking, burndown metrics, velocity, user stories etc.
• Familiar with common development practices, Service oriented environments, and Agile practices.

Summary:

When you join the team you are committing yourself to our Mission, Vision, Values, and Operating Methods. Using these shared concepts, the CSR is expected to lead by example and bring these ideals to life in the contact center, over the phone, and to our customers.

Our Mission:

Check Into Cash will Exceed customer expectations, challenge its employees and be a good corporate citizen.

Our Vision:

We help our customers by understanding their needs, while providing an exceptional experience every time.

Our Values:

Teamwork, Integrity, Purpose, Fun, Diversity.

Our Operating Methods:

Salds and Ballads, Be the Safety Net, use Your Words...and Your Ears, Think Farms, Not Tractors, Work is a Team Sport, Own It!, Common Cents, Leadership, Not Meadership.

Duties & Responsibilities:

• Uphold the Mission, Vision, Values and Operating Methods and help all of your customers. This includes your internal customers and external customers.
• Work in a blended environment of inbound and outbound communications with customers. Make and take calls to and from our customers and provide an exceptional experience while maintaining a strict adherence to all state and federal consumer financial laws.
• Listen to our customers.
• Educate our customers and help them solve problems.
• Help the Originations Team hit goals by doing your part and supporting your peers in the same.
• Keep the customers thrilled.
• Have fun while serving those in need.
• Be the safety net for the people you have the privilege to serve by providing the right solution, empathy, and positive experience for each customer every time.
• Think Farms not Tractors. Look at the operation as a whole. You are a critical part of something bigger.

Educational requirements:

• High School Diploma; may require some vocational or job-related course work.
• 1+ years work related experience

Skills & Abilities:

• Demonstrated organizational and multi-tasking skills
• Excellent oral communication skills
• Proficient written communication skills
• Adept with navigating and using a computer and internet applications.
• Attention to detail
• Self-motivated and ability to work in a diverse team environment
• Solid customer relationship building skills

Summary:

When you join the team you are committing yourself to our Mission, Vision, Values, and Operating Methods. Using these shared concepts, the CSR is expected to lead by example and bring these ideals to life in the contact center, over the phone, and to our customers.

Our Mission:

CIC Online will exceed customer expectations, challenge its employees and be a good corporate citizen.

Our Vision: 

We help our customers by understanding their needs, while providing an exceptional experience every time.

Our Values:

Teamwork, Integrity, Purpose, Fun, Diversity

Duties & Responsibilities:

• Uphold the Mission, Vision, Values and Operating Methods and help all of your customers. This includes your internal customers and external customers.
• Work in a blended environment of inbound and outbound communications with customers.
• Outbound Predictive and Preview Dialer
• Email
• SMS
• Live Chat
• Provide our customers an exceptional experience while maintaining a strict adherence to all state and federal consumer financial laws, as well as company standards
• Listen to our customers.
• Educate our customers and help them resolve their balance.
• Help the Customer Retention Team reach goals by doing your part and supporting your peers in the same.
• Committed to keep the customers satisfied.
• Have fun while serving those in need.
• Be the safety net for the people you have the privilege to serve by providing the right solution, empathy, and positive experience for each customer every time.
• Think Farms not Tractors. Look at the operation as a whole. You are a critical part of something bigger.
• Meet performance standards as outline in the Retention Specialist Monthly Scorecard.

Educational requirements:

• High School Diploma; may require some vocational or job-related course work.
• 1+ years work related experience

Skills & Abilities:

• Demonstrated organizational and multi-tasking skills
• Excellent oral communication skills
• Proficient written communication skills
• Adept with navigating and using a computer and internet applications.
• Attention to detail
• Self-motivated and ability to work in a diverse team environment
• Solid customer relationship building skills
• Proficient negotiation and/or sales skills

Check Into Cash is a national leader in direct lending, providing customers with affordable, short-term, small dollar credit solutions.  Founded in 1993 by Allan Jones in Cleveland, TN, Check Into Cash has grown to more than 1000 branch locations in 30 states and offers online products in a majority of those states.  Check Into Cash is a founding member of the Community Financial Services Association of America (CFSA), which is the trade organization for the payday advance industry best practices.  Check Into Cash is considered to be a pioneer of the payday advance industry and a leader in best practices, full disclosure of our services and truthful advertising.

We are growing our team and looking for candidates that enjoy the challenge of a fast-paced and results-oriented environment.  We are an equal opportunity employer.  Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.

Description: Jr. Business Analyst for the online division of Check Into Cash

Job Purpose:

Analyze issues for existing and new products, document processes and departmental project requests, and develop solutions with the team.  As a member of our overall Product Development team, this position will focus on the operational function of each product and how these affect and are affected by the Customer Service Representative, Operations and Collections Teams.

Job Duties:

• Grow a strong understanding of the underlying loan management system, operational procedures for front-end loan processing and back-end collections, including but not limited to:
  • UI for customers
  • UI for Customer Service Representatives
  • All non-UI processes undertaken by CSRs and Collections agents
  • Communication process, whether automated or manual for email, phone and text
• Elicit requirements using interviews, document analyses, business process descriptions, and task documentation
• Participate in issue prioritization across products and development teams
• Proactively communicate and collaborate with internal business units and external development teams to uncover solutions
• Research issues and interact with various internal departments
• Act as the front line for Production Support issues and Legacy systems development and support

Skill/Qualifications:

• Agile SCRUM experience desired
• Ability to effectively listen, ask thorough questions and capture ideas from stakeholders to communicate those ideas to the development team
• Strong interpersonal skill set with the ability to work with a wide variety of personality types
• Ability to think and evaluate quickly
• Prior industry experience desired
• The ability to lead software development teams in resolutions for Production issues

Here at Check Into Cash, our employees are our greatest asset and we want YOU to join our team! Our goal, as an industry leader, is to continue to build a company that our employees and customers are PROUD to be partnered with. Check out some of our perks below!

• Medical, dental and vision coverage
• Paid vacations and holidays
• 401(k) plan with employer match
• Life and AD&D insurance
• Short-term and long-term disability insurance
• Flexible spending accounts
• Wellness initiatives, activities, and challenges
• Discounted gym memberships
• Group discounts at local businesses
• Holiday celebrations, Employee Appreciation Week, and much more!
• FREE COFFEE!!!

The CSR Collector assists the Check Into Cash customer by providing customer service regarding collection calls and/or correspondence in a fast paced, goal oriented collections call center.

Responsibilities:

• Monitor and Maintain assigned accounts
• Customer calls via inbound and auto dialer
• Payment Processing
• Uses auto-dial system to initiate customer contact and determine reason for delinquency.
• Answer inbound phone calls from delinquent customers.  
• Inform customers of overdue accounts and amount currently owed.
• Negotiate payment plans/arrangements to benefit the customer and the company.  
• Provide thorough, efficient and accurate account updates on computer files for each call made or received.
• Maintains quality and accuracy for compliance.
• Assist customers in finding a resolution to bring their account current.
• Ensure all customer information is correct, including phone numbers and addresses.
• Follow up on accounts to ensure payments are made.
• Maintain the highest level of confidentiality regarding personally identifiable information.

Minimum Knowledge, Skills and Abilities Required:

• Attention to detail
• Demonstrated organizational and multi-tasking skills
• Strong work ethic
• Excellent communication skills (written, verbal and telephone)
• Persistent, assertive and competitive natured
• Ability to self-motivate and work with minimal supervision
• Ability to work in a diverse team environment
• Ability to work effectively in a high-volume, fast paced environment.
• Excellent problem solving and negotiations skills.
• Comfortable with using computer/able to function within multiple windows
• Commitment to excellent customer service
• Ability to follow established policies, procedures, and training guidelines
• Time management and organization skills

• High school graduate or GED. 

• Requires ability to read, write and use basic math and grammar.

Primary Responsibilities:

• Function as a subject matter expert on projects and implementations regarding DevOps & Cloud Architecture within multiple Public Cloud environments

• Strategize, plan and manage processes related to CICD, and process automation

• Enforce strict compliance and security requirements in accordance with cybersecurity guidelines and best practices

• Develop automated deployment and monitoring of cloud infrastructure, web applications and APIs

• Maintain existing Azure and AWS environments ensuring all servers and services are secure, patched and available.

• Provision new servers and services, configure networks and firewalls, and monitor/alert on systems or services

• Evaluate new tools and technologies and propose solutions for implementation

• Continuously improve the speed, reliability and quality of our services while optimizing costs

• Support technical discussions and implement solutions with internal teams

• Research new cloud technologies and prototype solutions that can be leveraged to decrease costs and increase performance

Qualifications:

• BA Degree or equivalent work experience
• 1 year of professional experience as a Cloud Technician or DevOps Technician
• 1 year of experience deploying applications within Azure or AWS
• Understanding of TCP/IP networking protocols and related technologie 
• Knowledge of software version control systems and release management.
• 1 or more years software development experience, including multiple development languages.
• Experience implementing and managing DevOps pipelines for cloud-based workloads
• Experience in CI/CD environments
• Scripting and/or coding skills and infrastructure automation through DevOps scripting (E.g. shell, Python, Ruby, PowerShell)
• Knowledge of the primary Azure or AWS services
• Demonstrated ability to be flexible and adapt to circumstances and situations
• Strong verbal and written communication skills with aptitude for communicating with various end users
• Possesses a track record of excellent performance, proactivity and exceptional work practices.
• Experience with Agile software development and Scrum methodology
• Ability to support critical software and data defects in a rotational, on-call manner
• Ability to provide occasional after hours and weekend support for releases
• Azure or AWS certifications desirable

General Summary

Software Developer/Architect is responsible for designing and building new functionality on industry leading platforms on Cloud technologies. This position works closely with other architects, developers, business and operations teams to identify and implement functionality to give our customers the best experience possible with Check Into Cash and keep the company within all state regulatory guidelines.

Principal Duties and Responsibilities (Essential Functions)

1. Work with business and operations teams to identify requirements.
2. Design and implement new functionality and changes to existing functionality based on business needs in an iterative fashion.
3. Ability to lead a small team of Developers.
4. Take ownership of delivery schedule and quality of work.
5. Provide input and estimates about effort to build desired functionality.
6. Broad and extensive knowledge of the software development process and its technologies.
7. Knowledge of architectural styles and relevant design patterns.
8. Understanding of various coding methods and computer languages.
9. Data modeling and database design experience.
10. Experience with software development lifecycle (SDLC) processes.
11. Experience with service-oriented architecture (SOA)
12. Experience with content management systems.
13. Participate in continuous integration, release and build management.
14. Web and Mobile development experience.
15. Experience with Full Stack development.
16.  

Job Specifications

1. C# .NET developer with 7+ years of experience having most of that experience with web development
2. Experience creating and using web services
3. Extensive SQL experience and stored procedure writing and maintenance
4. Basic SQL Server administration (how to create and modify database tables, users, stored procedures, tune performance, etc.)
5. Basic IIS administration knowledge
6. 5+ Years of JavaScript experience, especially using some kind of UI framework such as Angular or Bootstrap.
7. Experience with a MVC (model-view-controller) framework.
8. Knowledge of web security practices.
9. Strong foundation of software design.
10. Excellent verbal and written communication.
11. Multithreaded programming experience.
12. Experience with agile development practices, especially Scrum.
13. Experience with ETL (extract-transform-load) processes.
14. Experience with JSON and XML (JavaScript Object Notation).
15. Experience creating documentation of technical and business processes.
16. Experience working with business entities to define and understand requirements.
17. Leadership experience.
18. Desire to learn new skills.
19. Desire to constantly improve.
20. Willingness to take ownership and see things to completion on time with high quality.

Working Conditions

Sedentary Work – Exerting up to 10 pounds of force occasionally (Occasionally: activity or condition exists up to 1/3 of the time) and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time) to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.

The Sr. Marketing Analyst will perform functions to identify, define, provide, and communicate performance, challenges, and opportunities across the business to build value, reduce risk, and achieve business goals. The Sr. Marketing Analyst will possess technology know-how, have a strong analytical mindset, and be a forward-thinker.

Principal Duties and Responsibilities (Essential Functions) for the Sr. Marketing Analyst 

• Deliver insights and recommendations, creating engaging data visualizations and building analytics capabilities to support business needs, identifying consumer friction points, opportunities, optimizations, and industry trends
• Collaborate with all areas of the business, including marketing, UX, call center, retail stores and others, to determine business intelligence requirements and priorities to support business objectives
• Generate metrics, dashboards, routine reports, automated reporting tools, ad-hoc reports, and any form of business analytics required to support strategy development and effective business decision making
• Capitalize on knowledge of the business, its operations, and the markets in which it functions to create efficient tools and systems to collect, synthesize and analyze information from data repositories and generate reports that meet immediate and ongoing needs of the organization
• Provide daily, weekly, and monthly marketing performance reports with insights and next steps
• Data mine, build and develop complex reporting from various source systems and perform analytics to support and propose direction on strategic business decisions
• Experience developing general reporting, KPIs, metrics, and attributes with insights and recommendations
• Proven ability to create strategies with a clear line of site to organizational goals and align functional area work with strategic goals of the organization
• Partner with other areas of the business to drive adoption of reporting standards and definitions

Job Requirements 

• 7+ years of experience in a business intelligence or Marketing analytics role
• 5+ years of experience successfully delivering analytic solutions
• 2+ years of experience writing SQL queries and scripts
• Proven experience building compelling and engaging visualizations, creating reports and dashboards, and presenting in a clear way to all levels of the business
• Skilled communicator in both written and oral presentation of information
• Collaborative and exceptional problem solving and critical thinking skills
• Understanding of all things marketing; digital and traditional channels, tracking, metrics, integration, etc.

Technology Skills

• SQL
• BI tool, such as Domo
• Google Analytics
• Google Tag Manager
• Frontend coding preferred
• Experience using A/B testing software