IT Business Analyst in Cleveland, TN at Check Into Cash

Date Posted: 8/7/2019

Job Snapshot

Job Description



Overview

Check Into Cash is a national leader in direct lending, providing customers with affordable, short-term, small dollar credit solutions. Founded in 1993 by Allan Jones in Cleveland, TN, Check Into Cash has grown to more than 1000 branch locations in 30 states and offers online products in a majority of those states. Check Into Cash is a founding member of the Community Financial Services Association of America (CFSA), which is the trade organization for the payday advance industry best practices. Check Into Cash is considered to be a pioneer of the payday advance industry and a leader in best practices, full disclosure of our services and truthful advertising.

We are growing our team and looking for candidates that enjoy the challenge of a fast-paced and results-oriented environment. We are an equal opportunity employer. Employment selection and related decisions are made without regard to sex, race, age, disability, religion, national origin, color or any other protected class.



Responsibilities

Job Purpose:

Analyze issues for existing and new products, document processes and departmental project requests, and develop solutions with the team. As a member of our overall Product Development team, this position will focus on the operational function of each product and how these affect and are affected by the Customer Service Representative, Operations and Collections Teams.

Job Duties:

  • Grow a strong understanding of the underlying loan management system, operational procedures for front-end loan processing and back-end collections, including but not limited to:
    • UI for customers
    • UI for Customer Service Representatives
    • All non-UI processes undertaken by CSRs and Collections agents
    • Communication process, whether automated or manual for email, phone and text
  • Elicit requirements using interviews, document analyses, business process descriptions, and task documentation
  • Participate in issue prioritization across products and development teams
  • Proactively communicate and collaborate with internal business units and external development teams to uncover solutions
  • Research issues and interact with various internal departments


Qualifications

  • Agile SCRUM experience desired
  • Ability to effectively listen, ask thorough questions and capture ideas from stakeholders to communicate those ideas to the development team
  • Strong interpersonal skill set with the ability to work with a wide variety of personality types
  • Ability to think and evaluate quickly
  • Curiosity and a drive to continually learn
  • Prior industry experience desired but not required