Collections Specialist in Memphis, TN at Check Into Cash

Date Posted: 10/23/2018

Job Snapshot

Job Description

Duties & Responsibilities:

  • Make outbound calls to initiate customer contact
  • Answer inbound phone calls from customers.
  • Discuss payment plans/arrangements to best benefit the customer and the company.
  • Provide thorough, efficient and accurate account updates on computer files for each call made or received.
  • Maintain quality and accuracy for compliance.
  • Assist customers in finding a resolution
  • Ensure all customer information is correct, including phone numbers and addresses.
  • Follow up on accounts to ensure payments are made.
  • Maintain the highest level of confidentiality regarding personally identifiable information.

Job Requirements

Requirements:

  • High School Diploma
  • Must have previous collections experience, two or more years
  • Self-starter who can prioritize tasks and stay organized
  • Excellent problem solving and negotiation skills.
  • Ability to follow established policies, procedures, and training guidelines.
  • Proficient in Microsoft Office (Outlook, Word, and Excel).
  • Strong mathematical skills, ability to calculate and understand interest and fee rates.

Full-Time Hours

 Candidates must be available between the hours of 8:00AM – 8:30PM

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