Center Manager in Nashville, TN at Check Into Cash

Date Posted: 11/6/2018

Job Snapshot

Job Description

SUMMARY

Responsible for the administration and efficient daily operation of a center that is holding a minimum of 400 checks; including operations, lending, collections, product sales, customer service, and safety in accordance with the Company’s objectives.  Develop new business by offering payday loans, check cashing, money orders, money transfers, card sales, bill pay and any other product or service that the company offers.

Job Requirements

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

  • Ensure the highest level of customer service is provided and promotes sales and service culture.
  • Train, coach and manage center employees in all Company’s policies and procedures.
  • Achieve individual and center goals through increase of new business, referrals, retention of current customer relations and managing the collection process.
  • Supervise at least two employees and schedule employees to ensure proper center coverage.
  • Oversee compliance of center with established Company policies and standards, such as safekeeping of Company funds and property, personnel practices, security, transactions and record-keeping procedures.
  • Under the direction of the Area Manager or District Manager,  assist in recruiting by interviewing and recommending the most qualified applicant to meet the needs of the center.
  • Conduct employee evaluations and corrective action measures as directed by your Area Manager or District Manager.
  • Responsible for ensuring the center is well maintained and clean.
  • Ensure that equipment is well maintained and supplies are properly  ordered.
  • Help solve problems that affect the service, efficiency and productivity of the center.
  • Communicate trends in transactions, collections and any issues to he Area Manager or District Manager.
  • Report any mishaps of day-to-day operations to the Area Manager or District Manager.
  • Collects on delinquent accounts.
  • Ability to independently operate a motor vehicle to perform  various tasks which may include errands, visits to banks and marketing.
  • Successfully complete New Employee Operations Training Program within 90-days of hire date.
  • Successful completion of University of Check Into Cash training program or other training  programs within the specified timeframe which may require overnight stays up to five (5) nights.
  • Successfully complete required regulatory and company’s mandatory training programs within the specified timeframes.


Required Experience

QUALIFICATIONS  To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

EDUCATION and/or EXPERIENCE

  • Bachelor's degree (B. A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience with a High school diploma or general education degree (GED).
  • Prior managerial experience
  • Experience in financial, marketing, retail or collections environment is desired. 

LANGUAGE SKILLS

  • Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. 
  • Ability to write routine reports and correspondences. 
  • Ability to speak effectively before groups of customers or employees of organization.

MATHEMATICAL SKILLS

  • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. 
  • Ability to compute rate, ratio and percent. 

REASONING ABILITY

  • Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
  • Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. 

OTHER SKILLS AND ABILITIES

  • Must be 21 years or older (unless authorized by Regional Vice President)
  • The ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with company's exposure to loss or fraud.
  • High degree of accuracy
  • Strong organizational skills
  • Exhibit tact and diplomacy working with diverse employees
  • Professional appearance
  • Knowledge of all company’s products and services
  • Must have the ability to travel for any required special assignment 

SUPERVISORY RESPONSIBILITIES

Manages  two or more employees in the Center.  Is responsible for the overall direction, coordination, and evaluation of the center.  Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing (under the direction of the District Manager or Area Manager), training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees (under the direction of District Manager or Area Manager); addressing complaints and resolving problems. 

 

PHYSICAL DEMANDS  The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, use hands, talk or listen. The employee may occasionally be required to stoop, kneel, crouch, or crawl and must be capable to lift/move up to 10 pounds.  Specific vision abilities required by this job include close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus. 

 

WORK ENVIRONMENT  The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position is in an office setting which is usually a quiet. It requires employees to be able to complete tasks outside of the office that include errands, visits to banks, and marketing.

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