Call Center Customer Service Representative in Cleveland, TN at Check Into Cash

Date Posted: 7/8/2019

Job Snapshot

Job Description



Overview

Here at Check Into Cash, our employees are our greatest asset and we want YOU to join our team! Our goal, as an industry leader, is to continue to build a company that our employees and customers are PROUD to be partnered with. Check out some of our perks below!

  • Medical, dental and vision coverage
  • Paid vacations and holidays
  • 401(k) plan with employer match
  • Life and AD&D insurance
  • Short-term and long-term disability insurance
  • Flexible spending accounts
  • Wellness initiatives, activities, and challenges
  • Discounted gym memberships
  • Group discounts at local businesses
  • Holiday celebrations, Employee Appreciation Week, and much more!
  • FREE COFFEE!!!

Check Into Cash is currently seeking a motivated Customer Service Representative to join our Originations team in the Call Center.  The person that will excel in this role is customer-focused, thrives in a fast-pased work environment, and is detail oriented.



Responsibilities

Provide best-in-class customer service for customers that contact us, or are contacted by us, via inbound phone calls, outbound phone calls, email, and/or live chat. Responsibilities include proper communication of information to the customer and input of information into the product management system.

Duties & Responsibilities:

  • Make outbound phone calls to verify customer information or to follow up on previous customer inquiry, issue, to educate customers or application
  • Answer inbound phone calls from customers in a timely manner
  • Answer live chat inquiries from customers timely and accurately
  • Reply to emails received in the customer service email inbox timely and accurately
  • Place accurate notes in product management system that represent what occurred with the call or other customer interaction
  • Assist customers in troubleshooting to complete necessary steps of the process, resolve issues, or to satisfy the customer needs
  • Communicate customer issues to Supervisor(s) for product improvement and/or customer experience
  • Educate customers on product availability and other options for improving their use of the product(s)


Qualifications

  • Attention to detail
  • Demonstrated organizational and multi-tasking skills
  • Excellent oral communication skills
  • Proficient written communication skills
  • Adept with navigating and using a computer and internet applications
  • Ability to self-motivate and work with minimal supervision
  • Ability to work in a diverse team environment
  • Solid customer relationship building skills
  • High school graduate or GED
  • Computer and typikng skills using Microsfot Office Software
  • Ability to use various forms of electronic communication:  email, texting, and live chat