Call Center Collector in Cleveland, TN at Check Into Cash

Date Posted: 10/25/2018

Job Snapshot

Job Description

The CSR Collector assists the Check Into Cash customer by providing customer service regarding collection calls and/or correspondence in a fast paced goal oriented collections department.

Responsibilities:

  • Monitor and Maintain assigned accounts
  • Customer calls via inbound and auto dialer
  • Payment Processing
  • Uses auto-dial system to initiate customer contact and determine reason for delinquency.
  • Answer inbound phone calls from delinquent customers.  
  • Inform customers of overdue accounts and amount currently owed.
  • Negotiate payment plans/arrangements to benefit the customer and the company.  
  • Provide thorough, efficient and accurate account updates on computer files for each call made or received.
  • Maintains quality and accuracy for compliance.
  • Assist customers in finding a resolution to bring their account current.
  • Ensure all customer information is correct, including phone numbers and addresses.
  • Follow up on accounts to ensure payments are made.
  • Maintain the highest level of confidentiality regarding personally identifiable information.

Job Requirements

 

Minimum Knowledge, Skills and Abilities Required:

  • Attention to detail
  • Demonstrated organizational and multi-tasking skills
  • Strong work ethic
  • Excellent communication skills (written, verbal and telephone)
  • Persistent, assertive and competitive natured
  • Ability to self-motivate and work with minimal supervision
  • Ability to work in a diverse team environment
  • Ability to work effectively in a high-volume, fast paced environment.
  • Excellent problem solving and negotiations skills.
  • Comfortable with using computer/able to function within multiple windows
  • Commitment to excellent customer service
  • Ability to follow established policies, procedures, and training guidelines
  • Time management and organization skills

Required Experience

High school graduate or GED. 

Requires ability to read, write and use basic math and grammar.