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Application Support Analyst in Atlanta, GA at Check Into Cash

Date Posted: 5/8/2019

Job Snapshot

Job Description



Overview

The Application Support Analyst is responsible for providing the necessary technical support relating to the company’s program management and payment processing platform and other system-level or general computing applications used by the company for the delivery of services. The Application Support Analyst monitors application and system performance metrics; performs research regarding application or system malfunctions and recommends/implements solutions as approved by management. They also provide assistance to clients regarding the use of the company’s payment processing platform or other system-level applications including the use of application program interfaces (APIs), data transfers and exchanges or other system processes.



Responsibilities

Essential Responsibilities/Duties/Functions:

  • Monitor and maintain applications and systems ensuring the continuity of service delivery to all clients and multiple platforms in accordance with service level agreements or company standards.
  • Provide client and internal team support regarding the use of applications and systems including debugging API and custom data interfaces or data feeds. Participate in 24/7 on-call support as required.
  • Administer the resolution of problems and issues across platforms by tracking progress and escalating as appropriate until resolution is reached. Document all root cause and preventive action plans.
  • Maintain an in depth understanding of the business processes supported by the company’s applications and systems. Contribute to ongoing process, application and system improvements by recommending changes or modifications to software or service delivery that result in greater efficiency, system resiliency, and/or business process continuity.
  • Keep abreast of technical developments of operational importance to the company and participate in developing or setting standards as directed.
  • Perform various administrative tasks such as time tracking, activity reporting including support for audits and/or external client reviews as required.


Qualifications

Education, Skills and Experience:

  • Bachelor's degree from 4-year college or university with a concentration in IT or computer science or equivalent work experience.

  • Excellent decision-making, problem-solving and critical thinking skills. Must be highly self-motivated and detail oriented.
  • Team player, with strong interpersonal skills and a working Ability to effectively communicate and share knowledge with contacts at all levels.
  • 1-3 years’ experience in application support role. Understanding of SDLC and ITIL a plus.
  • Experience in payment processing or related financial services industry is a plus.

  • Advanced working knowledge of Microsoft Excel and SQL query coding.
  • Travel Requirements: Must be willing to travel to Client locations when necessary.

NOTE: This job description is not intended to be an all-inclusive list of the duties and responsibilities of the job described, nor are they intended to be such a listing of the skills and abilities required to do the job. Rather, they are intended only to describe the general nature of the job as of the date this job description was prepared. Management reserves the right to modify this job to meet business needs.